These provisions apply subject to the provisions of the Regulations posted on this website.
These provisions do not apply in the case of a product purchased from a person other than the Designer, including without the intermediation of this website.
Complaints regarding damage to the goods during transport.
Complaints regarding mechanical damage to the shipment occurring during transport will be considered only after the preparation of a damage report, signed by the recipient and the carrier, and sent to our address. Always check whether the packaging has been damaged in transit before accepting the shipment. If the shipment packaging shows signs of damage, do not accept the shipment and prepare a damage report in the presence of the courier and contact COCHO immediately. Checking the shipment upon receipt is a necessary condition for any potential claims by the Customer regarding damage or theft of the shipment during transport.
Complaints regarding damage to the goods during use.
Complaints related to the goods can be submitted in writing by completing the complaint form available here.
The product must be carefully packed and returned along with the complaint form and proof of purchase to the address provided below:
COCHO concept Olga Idzik
ul. Wigury 21
90-319 Łódź, Poland
If the complaint is deemed valid, the goods will be repaired or replaced with a new one and returned to the Customer, subject to availability. If repair or replacement is not possible, the value of the goods will be refunded to the customer's account via bank transfer.
Complaints will not be considered without the attached proof of purchase (receipt, invoice) and a signed complaint form.
We do not accept shipments "cash on delivery", "e-parcel" service, or parcel locker (the return shipment must be prepaid).
The cost of shipping is covered by the customer.
